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Connected Solutions FAQs

What Is the ConnectedSolutions Program?

During times of very high demand for electricity, think everyone using their A/C on a hot summer’s day, utilities must rely on non-environmentally friendly options to meet customer demand. Enrolling in ConnectedSolutions allows your utility to instead use some of your stored solar power in your EVERVOLT home battery system during peak demand events. This lowers pollution, increases grid stability, and financially compensates you.

So how do you enroll?

 

Step 1: Confirm your eligibility

  • As long as you live within Massachusetts or Rhode Island, have an EVERVOLT home battery system successfully installed and commissioned, and have an interconnection through Eversource, National Grid, Rhode Island Energy or Cape Light Compact you should be eligible
     
  • Once you have confirmed your eligibility your utility requires an application to be submitted for enrollment


Step 2: Enroll your system through the web portal

  1. Site Name:
  2. System Model:
  3. Utility:
  • Once you contact the above email address, you will receive the terms & conditions document for review and signature along with the instructions to fill out the enrollment form on our web portal https://myevervolt.com 

     

Step 3: Submit and wait for approval

  • Once you have successfully submitted the application all you have to do is wait for your system to be approved and be part of the program. 
  • You can review the status of your enrollment on the web portal- https://myevervolt.com 

What Is the ConnectedSolutions Program?

During times of very high demand for electricity, think everyone using their A/C on a hot summer’s day, utilities must rely on non-environmentally friendly options to meet customer demand. Enrolling in ConnectedSolutions allows your utility to instead use some of your stored solar power in your EVERVOLT home battery system during peak demand events. This lowers pollution, increases grid stability, and financially compensates you.

So how do you enroll?

Step 1

  • As long as you live within Massachusetts or Rhode Island, have an EVERVOLT home battery system successfully installed and commissioned, and have an interconnection through Eversource, National Grid, Rhode Island Energy or Cape Light Compact you should be eligible
     
  • Once you have confirmed your eligibility your utility requires an application to be submitted for enrollment

Step 2

  1. Site Name:
  2. System Model:
  3. Utility:
  • Once you contact the above email address, you will receive the terms & conditions document for review and signature along with the instructions to fill out the enrollment form on our web portal https://myevervolt.com 
     

Step 3

  • Once you have successfully submitted the application all you have to do is wait for your system to be approved and be part of the program. 
  • You can review the status of your enrollment on the web portal- https://myevervolt.com 

What Is the ConnectedSolutions Program?

During times of very high demand for electricity, think everyone using their A/C on a hot summer’s day, utilities must rely on non-environmentally friendly options to meet customer demand. Enrolling in ConnectedSolutions allows your utility to instead use some of your stored solar power in your EVERVOLT home battery system during peak demand events. This lowers pollution, increases grid stability, and financially compensates you.

  1. 01

    Confirm your eligibility

    As long as you live within Massachusetts or Rhode Island, have an EVERVOLT home battery system successfully installed and commissioned, and have an interconnection through Eversource, National Grid, Rhode Island Energy or Cape Light Compact you should be eligible. Once you have confirmed your eligibility your utility requires an application to be submitted for enrollment.

  2. 02

    Enroll your system through the web portal

    Please email PanasonicEverVoltSupport@us.panasonic.com with the following details: 

    1. Site Name
    2. System Model
    3. Utility

    Once you contact the above email address, you will receive the terms & conditions document for review and signature along with the instructions to fill out the enrollment form on our web portal.

    Visit the Web Portal about Enroll your system through the web portal Visit the Web Portal
  3. 03

    Submit and wait for approval

    Once you have successfully submitted the application all you have to do is wait for your system to be approved and be part of the program. You can review the status of your enrollment on the web portal. 

    Visit the Web Portal about Submit and wait for approval Visit the Web Portal

Terms & Conditions

Get started by reviewing the terms & conditions for your region.

Terms & Conditions

Get started by reviewing the terms & conditions for your region.

  • You will receive a check from your utility based on your average contribution through the season.

    • Your battery’s average performance will determine how much you are financially compensated, and that compensation will come at the end of summer and winter seasons.

    •  You will be compensated for average kilowatts (kW) your battery contributes to the grid. The incentive amount is outlined in the customer T&Cs.

    • Batteries will receive a signal to dispatch from the utility prior to the event during the following season June - September between 3pm - 8pm depending on the local energy demand.
    • These dispatch events occur no more than 60 times and maximum duration per event is 3 hours.

    • Your utility has committed to not call upon your battery system in the case of adverse weather conditions, such as severe storms, or other incidents that could disrupt the grid.
    •   Scheduled events on which your battery contributes to the grid will also not take any power past the minimum reserve level of the battery (20%).
    •   At any point you can decline to contribute to a demand response event, no penalty under the ConnectedSolutions program, but you thus will not be compensated for that event.

  • Your EVERVOLT system will require a steady internet connection in order to participate in demand response events in a timely manner.

    • Yes you can, all you will need to do is contact your utility or installer.
    • EnergyHub can be contacted through eversource@energyhub.com
    • If you choose to opt out in the middle of a season no previous participation for the season will be compensated.

  • Yes those with only a battery storage system can be apart of ConnectedSolutions.

     

  • You are eligible if you are a resident of Massachusetts or Rhode Island with an EVERVOLT home battery system and grid interconnection through Eversource, National Grid, Rhode Island Energy or Cape Light Compact utilities.

  • Once you have confirmed your eligibility you need to contact your installer to enroll your battery into the program.

  • You can take the first step by finding an authorized EVERVOLT installer near you here.

    You can also find more information on Panasonic’s home battery storage systems here.

  • If you have additional questions please contact your installer, utility, or PasonicEverVoltsupport@us.panasonic.com.