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Homeowner FAQs

FAQs

  • HBS and SmartBox system are covered for twelve (12) years for performance and labor. Accessories are covered for two (2) years.

     
  • Yes. Your generator can be connected to a specific breaker inside SmartBox with maximum AC input of 125 amps.

     
  • Yes. Cellular communication is under development.

     
  • Duration depends on charging current and battery level. At a maximum 7.6kW rate it would take about 2.5 hours to fully charge an 18kWh battery from 0% state of charge.

     
  • LFP has superior battery life and depth of discharge for a more efficient utilization of battery capacity.

     
  • Reach out to us on panasonicbatterystorage@us.panasonic.com with your questions and we’re happy to help you.